spotify customer service operations specialist

Become a Spotify/Megaphone specialist and communicate this knowledge with our customers and internal partners.Respond to customer support requests through our live in-app chat platform (Intercom).Build help documentation for new products, features, and end-user workflows.Execute on-boarding for new customers via project plans, phone calls, and live training sessions.You can/are willing to work Eastern Time hours (9am-6pm).You have the ability to switch gears quickly when working with different client segments and the diverse set of responsibilities assigned to the Support team.You have excellent writing skills so that sophisticated topics can be turned into concise and easy-to-understand documentation for clients.You are a cheerful disposition and a dedication to helping our clients solve problems through empathy, patience, and logical problem solving.You have an interest in podcasting, technology, SaaS, and improving end-user experiences.You have experience with Intercom, Jira, Salesforce, Looker, Google products (G-Suite), and Microsoft Excel.A min of 1+ year in a customer-facing position such as technical assistance, solution consulting, direct Tier 1 technical support, or account management.A min of 1-3+ years of professional work experience preferably in a Software-as-a-Service (SaaS) support role.

Working at Spotify also means casual dress, full benefits, competitive salaries, and a friendly work environment. If you excel at clear communication and love problem-solving, this is the job for you. This is an excellent opportunity for someone who wants to join a close-knit and smart team of a rapidly growing product. We believe in dynamic conversations that provide technical support in a personal, friendly, and fun style. This includes on-boarding activities, providing technical support via Live Chat, tracking user feedback, calling out platform issues and bugs to our engineering team, and acting as a bridge between clients and our Product team. This position's main focus will be on helping Spotify customers use and love the Megaphone podcast publishing platform. Spotify is looking for a Specialist - Customer Service Operations to join its outstanding support team in our fast-paced podcast technology and ad services group.

Spotify customer service operations specialist